Board of Directors
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Michael Mattson
CX Manager @ Traveler’s Insurance
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Sandra Jirous
Head of Engagement Center of Excellence @ Gusto
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Brian Jeppesen
Director, Contact Center Operations @ Fertitta Entertainment
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John Walter
President @ Contact Center AI Association; CEO @ ProxyLink
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Bill Davis
President @ ZMAXINC
Education Committee
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Chafik Abdellaoui
Workforce & Quality Manager - Sales @ Autodesk
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Justin Bodamer
Vice President, Customer Care @ Firstrust Bank
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Stephenie Tiedens
Head of Engagement Center Shared Services @ Principal Financial Group
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Philip Bennett
Customer Service Operations Manager @ Empire-Today.
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Jason Mercer Pottinger
Senior Dir., Customer Care Americas @ Vantive
Steering Committee
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Michael Mattson
CX Manager @ Traveler’s Insurance
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Peter Gregg
Value Executive @ NiCE
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Gilbert Rios
Steering Committee @ Contact Center AI Association
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Rich Bowen
Chief Operating Officer @ Darwin Homes
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Brian Chang
Director, Service Operations @ Thumbtack
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Mark McKercher
VP, Global Customer Support @ Sovos
Chapter Leadership
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Michael Mattson
President, Northeast Chapter
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Stephanie Eruteya
Vice President, Southeast Chapter
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Chip Kennedy
President, Southeast Chapter
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Mark Mckercher
President, West Coast Chapter
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Andrew Pace
Vice President, West Coast Chapter