Our Leadership
CCAIA is led by the practitioners it serves. Every leader — from chapter presidents to board members — was elected by their peers. No appointments, no outside influence.
Board of Directors
Oversee CCAIA's strategy, finances, and organizational direction. Elected by the Education and Steering committees.
Education Committee
9 practitioners who select and curate discussion topics and focus areas for every chapter meeting. Elected by chapter leaders.
Chafik Abdellaoui
Autodesk
Workforce & Quality Manager - Sales
Chair
Justin Bodamer
Firstrust Bank
Vice President, Customer Care
Stephenie Tiedens
Principal Financial Group
Head of Engagement Center Shared Services
Philip Bennett
Empire-Today
Customer Service Operations Manager
Jason Mercer-Pottinger
Vantive
Senior Director, Customer Care Americas
Steering Committee
9 practitioners responsible for governance, operations, policy, and Code of Conduct enforcement. Elected by chapter leaders.
Chapter Leadership
Presidents and Vice Presidents across our 12 chapters. Elected by practitioner members.
San Francisco
Tampa
Chicago
Interested in Leading?
CCAIA is always looking for passionate CX practitioners to lead chapters, serve on committees, and shape the future of our community.