CCAIA

CCAIA · ANNUAL MEETING 2026

Build what’s next.
Lead it together.

Two days for the people shaping customer support. Build tools for your operation, learn with your peers, and come together as an Association.

November 9–10, 2026 · Birmingham, Alabama

Explore the Annual Meeting About CCAIA
NOVEMBER2026
09—10
MONDAY + TUESDAYBIRMINGHAM, AL
One community. Two days of possibility.

THE TWO DAYS

From hands-on building
to shared leadership.

Choose the full experience, or join us for the annual meeting on Tuesday.

DAY 0109MONDAY · NOVEMBER

FULL-DAY TRAINING · ASSOCIATION-LED

Build tools for
your own operation.

A hands-on workshop for customer support practitioners. Learn to use Claude, Codex, or Cursor to build custom software tools around the work your team actually does.

ClaudeCodexCursor

A day to put AI to work

  • Practical, hands-on learning
  • A focus on customer support operations
  • Training provided by the Association

Included in the two-day pass.

DAY 0210TUESDAY · NOVEMBER

THE ANNUAL MEETING

Learn. Connect.
Celebrate leadership.

Come together with fellow customer support and CX leaders for a day of education, networking, and a leadership ceremony.

A day for the community

  • Education for support and CX leaders
  • Time to connect with your peers
  • Association leadership ceremony

Included in both passes.

Detailed session times and program announcements are coming soon.

PASSES & PRICING

Make time for what’s next.

Two ways to join us. All prices are per person, in USD.

NOVEMBER 9–10

TRAINING + MEETING

Two-day pass

The full experience: build on Monday, connect on Tuesday.

$1,350/ person

With member code$650 / person
  • Full-day, Association-led training
  • Annual meeting education and networking
  • Leadership ceremony

NOVEMBER 10

One-day pass

Join the community for Tuesday’s annual meeting.

$450/ person

With member code$0 / person
  • Annual meeting education and networking
  • Leadership ceremony
  • Training is not included
Your membership goes further.

Apply your member code to up to five attendees in one order, including guests. Additional attendees pay the public price. Members attending Tuesday for free will still need to register.

MEET US DOWNTOWN

Two days.
One Birmingham.

Birmingham, Alabama
November 9–10, 2026

Both events will be downtown. Monday’s workshop is planned for a local company’s office, with Tuesday’s annual meeting also taking place downtown.

Venues to be announced.
Exact addresses and arrival details will be added once confirmed.

GOOD TO KNOW

A few details
before you join.

Ask us a question

November 9–10, 2026 · Birmingham, Alabama

Your peers. Your tools. Your next chapter.

Find your pass