Wednesday is a traditional chapter meeting, plus a training and annual voting. Thursday is for all CCAIA members and the broader community.
DAY 0120WEDNESDAY · JANUARY
CHAPTER MEETING · ELECTIONS · BUILD LAB
Local Chapter Meeting + National Leadership Elections
Start with the San Francisco chapter meeting, hold annual elections, then spend the afternoon in a hands-on build lab. Evening reception follows.
Day One Plans
San Francisco chapter meeting
In-person annual elections
Hands-on member build lab
Evening reception
8:30 AM
Breakfast, coffee, and arrival
Informal networking as people arrive.
9:00–11:30 AM
San Francisco Chapter Meeting
The Association’s practitioner-led format: about two and a half hours on a specific contact-center AI topic, with practitioners sharing experiences and distilling practical insights.
11:30 AM–12:30 PM
Lunch
Lunch and networking.
12:30–2:20 PM
CCAIA Elections
In-person annual elections.
2:20–2:30 PM
Break
2:30–4:00 PM
Hands-On Member Training / Build Lab
Bring your laptop and leave having built something. The subject will be announced closer to the event.
Evening
Day 1 Reception
A networking reception after Wednesday’s chapter meeting and elections, ahead of Thursday’s National Gathering.
DAY 0221THURSDAY · JANUARY
THE ANNUAL MEETING
Learn. Connect. Celebrate leadership.
Thursday opens into the larger National Gathering: practitioner programming, awards, and a closing celebration.
A day for the community
Practitioner-led programming
Awards and leadership ceremony
Included with every RSVP.
8:00–9:00 AM
Registration, breakfast, and networking
9:00–9:20 AM
Opening / State of CCAIA
A welcome and a look at where the Association stands.
9:20–10:30 AM
Practitioner programming I
Peer-led sessions for support and CX leaders. Topics to be announced.
10:30–11:00 AM
Networking break
11:00 AM–12:00 PM
Practitioner programming II
A second block of peer-led sessions. Topics to be announced.
12:00–1:00 PM
Lunch
Lunch and networking.
1:00–2:15 PM
Practitioner programming / Future of Contact Center AI
Peer-led programming on what comes next for contact center AI.
2:15–2:30 PM
Break
2:30–3:00 PM
CCAIA Awards & Leadership Ceremony
4:00–6:00 PM
Off-site closing celebration
Details to follow.
Speakers, the build-lab subject, and venues will be announced as they are confirmed.
Wednesday is a traditional chapter meeting, plus a training and annual voting. Thursday is for all CCAIA members and the broader community.
DAY 0120WEDNESDAY · JANUARY
CHAPTER MEETING · ELECTIONS · BUILD LAB
Local Chapter Meeting + National Leadership Elections
Start with the San Francisco chapter meeting, hold annual elections, then spend the afternoon in a hands-on build lab. Evening reception follows.
Day One Plans
San Francisco chapter meeting
In-person annual elections
Hands-on member build lab
Evening reception
8:30 AM
Breakfast, coffee, and arrival
Informal networking as people arrive.
9:00–11:30 AM
San Francisco Chapter Meeting
The Association’s practitioner-led format: about two and a half hours on a specific contact-center AI topic, with practitioners sharing experiences and distilling practical insights.
11:30 AM–12:30 PM
Lunch
Lunch and networking.
12:30–2:20 PM
CCAIA Elections
In-person annual elections.
2:20–2:30 PM
Break
2:30–4:00 PM
Hands-On Member Training / Build Lab
Bring your laptop and leave having built something. The subject will be announced closer to the event.
Evening
Day 1 Reception
A networking reception after Wednesday’s chapter meeting and elections, ahead of Thursday’s National Gathering.
DAY 0221THURSDAY · JANUARY
THE ANNUAL MEETING
Learn. Connect. Celebrate leadership.
Thursday opens into the larger National Gathering: practitioner programming, awards, and a closing celebration.
A day for the community
Practitioner-led programming
Awards and leadership ceremony
Included with every RSVP.
8:00–9:00 AM
Registration, breakfast, and networking
9:00–9:20 AM
Opening / State of CCAIA
A welcome and a look at where the Association stands.
9:20–10:30 AM
Practitioner programming I
Peer-led sessions for support and CX leaders. Topics to be announced.
10:30–11:00 AM
Networking break
11:00 AM–12:00 PM
Practitioner programming II
A second block of peer-led sessions. Topics to be announced.
12:00–1:00 PM
Lunch
Lunch and networking.
1:00–2:15 PM
Practitioner programming / Future of Contact Center AI
Peer-led programming on what comes next for contact center AI.
2:15–2:30 PM
Break
2:30–3:00 PM
CCAIA Awards & Leadership Ceremony
4:00–6:00 PM
Off-site closing celebration
Details to follow.
Speakers, the build-lab subject, and venues will be announced as they are confirmed.