CCAIA
Membership3 roles / one community

Find the membership
that matches your role.

CCAIA is structured around three professional profiles. Your role determines your membership — practitioners govern, consultants contribute, vendors participate. All three publish.

In-house CX / contact center role

Practitioner

CX and contact center leaders

$47/quarter

$188/year

Operators, managers, directors, and VPs who run contact centers and CX programs. You set the agenda. You vote. You lead.

Join as Practitioner

Access

  • Monthly chapter meeting access
  • Slack community access
  • Member-only newsletter
  • Meeting insights and peer discussions
  • Huddle access for small-group sessions

Governance

  • Voting rights for elections and topic selection
  • Committee and leadership eligibility
  • Board leadership eligibility

Publishing

  • Journal article submissions included
  • Editorial Board eligibility
  • Editor-in-Chief eligibility

Visibility

  • Speaker opportunities at industry events
  • Pop-up events and continued learning

Practitioners drive CCAIA - you vote, you lead, you set the agenda.

Independent advisor or consultant

Consultant

Advisory and strategy professionals

$375/quarter

$1,500/year

Independent consultants or advisors who serve the contact center industry. Learn alongside practitioners and contribute your expertise.

Join as Consultant

Access

  • Monthly chapter meeting access
  • Slack community access
  • Member-only newsletter
  • Consultant-specific email list
  • Meeting insights and peer discussions

Publishing

  • Journal article submissions included
  • Editorial Board eligibility

Visibility

  • Resource directory listing
  • Pop-up events and continued learning

Consultants participate and contribute - practitioners lead.

Tech vendor or solution provider

Vendor

Technology and solution providers

$2,500/year

AI and CX technology companies, solution providers, and BPOs that participate in the ecosystem. Showcase thought leadership without the sales pitch.

Join as Vendor

Access

  • Monthly chapter meeting access
  • Slack community access
  • Member-only newsletter
  • Vendor-specific email list
  • Up to 5 team member seats

Publishing

  • Journal article submissions included
  • Editorial Board eligibility

Visibility

  • Resource directory listing
  • Dinner sponsorship opportunity
  • Pop-up events and continued learning

CCAIA is education over sales. Vendors participate, not pitch.

Membership type follows the individual member's job function. Consultant and practitioner memberships are individual; vendor membership is company-level and includes up to 5 seats.

Featured member benefit

Publish in the field's first peer-reviewed journal.

A new benefit available across all three membership tiers.

New - open to all members

The Journal of Contact Center AI

CCAIA's peer-reviewed publication. Every member can submit articles at no cost (non-members pay $150 per submission) and serve on the Editorial Board. Practitioners are eligible for Editor-in-Chief.

Free article submissions
PCV
Editorial Board eligibility
PCV
Editor-in-Chief eligibility
PCV
Vol. 01 / Issue 012026
The Journal of
Contact Center
AI

In this issue:

  • Operator agency in agentic systems
  • Voice-of-customer at scale
  • The QA paradox
Compare

What's included where.

Every benefit across all three roles, in one view.

Full comparison

Every benefit, side by side.

Community & Access

Core access to CCAIA chapters, member communication, and peer learning.

Monthly chapter meeting access

Practitioner

Practitioner: Monthly chapter meeting access included

Consultant

Consultant: Monthly chapter meeting access included

Vendor

Vendor: Monthly chapter meeting access included

Slack community access

Practitioner

Practitioner: Slack community access included

Consultant

Consultant: Slack community access included

Vendor

Vendor: Slack community access included

Member-only newsletter

Practitioner

Practitioner: Member-only newsletter included

Consultant

Consultant: Member-only newsletter included

Vendor

Vendor: Member-only newsletter included

Huddle access

small-group sessions

Practitioner

Practitioner: Huddle access included

Consultant

Consultant: Huddle access not included

Vendor

Vendor: Huddle access not included

Consultant-specific email list

Practitioner

Practitioner: Consultant-specific email list not included

Consultant

Consultant: Consultant-specific email list included

Vendor

Vendor: Consultant-specific email list not included

Vendor-specific email list

Practitioner

Practitioner: Vendor-specific email list not included

Consultant

Consultant: Vendor-specific email list not included

Vendor

Vendor: Vendor-specific email list included

Meeting insights and peer discussions

Practitioner

Practitioner: Meeting insights and peer discussions included

Consultant

Consultant: Meeting insights and peer discussions included

Vendor

Vendor: Meeting insights and peer discussions included

Up to 5 team member seats

Practitioner

Practitioner: Up to 5 team member seats not included

Consultant

Consultant: Up to 5 team member seats not included

Vendor

Vendor: Up to 5 team member seats included

Governance & Leadership

Voting and leadership stay practitioner-led so the association remains operator-first.

Voting rights

elections + topic selection

Practitioner

Practitioner: Voting rights included

Consultant

Consultant: Voting rights not included

Vendor

Vendor: Voting rights not included

Committee and leadership eligibility

Practitioner

Practitioner: Committee and leadership eligibility included

Consultant

Consultant: Committee and leadership eligibility not included

Vendor

Vendor: Committee and leadership eligibility not included

Board leadership eligibility

Practitioner

Practitioner: Board leadership eligibility included

Consultant

Consultant: Board leadership eligibility not included

Vendor

Vendor: Board leadership eligibility not included

Journal of Contact Center AI

Publishing benefits are included across all membership tiers, with editorial leadership remaining role-based.

Contribute articles to the Journal

non-members pay $150 per submission

Practitioner

Practitioner: Contribute articles to the Journal included

Consultant

Consultant: Contribute articles to the Journal included

Vendor

Vendor: Contribute articles to the Journal included

Editorial Board eligibility

Practitioner

Practitioner: Editorial Board eligibility included

Consultant

Consultant: Editorial Board eligibility included

Vendor

Vendor: Editorial Board eligibility included

Editor-in-Chief eligibility

Practitioner

Practitioner: Editor-in-Chief eligibility included

Consultant

Consultant: Editor-in-Chief eligibility not included

Vendor

Vendor: Editor-in-Chief eligibility not included

Visibility & Programs

Role-specific ways to contribute expertise, be discoverable, and participate in programs.

Speaker opportunities at industry events

Practitioner

Practitioner: Speaker opportunities at industry events included

Consultant

Consultant: Speaker opportunities at industry events not included

Vendor

Vendor: Speaker opportunities at industry events not included

Pop-up events and continued learning

Practitioner

Practitioner: Pop-up events and continued learning not included

Consultant

Consultant: Pop-up events and continued learning included

Vendor

Vendor: Pop-up events and continued learning included

Resource directory listing

Practitioner

Practitioner: Resource directory listing not included

Consultant

Consultant: Resource directory listing included

Vendor

Vendor: Resource directory listing included

Dinner sponsorship opportunity

Practitioner

Practitioner: Dinner sponsorship opportunity not included

Consultant

Consultant: Dinner sponsorship opportunity not included

Vendor

Vendor: Dinner sponsorship opportunity included

Not sure which fits?

Your role determines your tier, not your preference.

CCAIA protects practitioner governance while giving consultants and vendors a clear way to participate. Answer a few role questions before joining.