501(c)(3) Nonprofit

Join the Association

Three membership tiers designed for every role in the CX ecosystem. Practitioners lead. Consultants contribute. Vendors connect.

Practitioner

CX & Contact Center Leaders

$47/quarter

$188/year

For the operators, managers, directors, and VPs who run contact centers and CX programs. You set the agenda. You vote. You lead.

Quarterly chapter meeting access
Voting rights (elections + topic selection)
Committee & leadership eligibility
Huddle access (small-group sessions)
Speaker opportunities at industry events
Slack community access
Member-only newsletter
Pop-up events & continued learning

Practitioners drive CCAIA — you vote, you lead, you set the agenda.

Join as Practitioner

Consultant

Advisory & Strategy Professionals

$375/quarter

$1,500/year

For independent consultants and advisory firms who serve the contact center industry. Learn alongside practitioners and contribute your expertise.

Quarterly chapter meeting access
Voting rights
Committee & leadership eligibility
Consultant-specific email list
Meeting insights & peer discussions
Slack community access
Member-only newsletter
Pop-up events & continued learning

Consultants participate and contribute — practitioners lead.

Join as Consultant

Vendor

Technology & Solution Providers

$2,500/year

For AI and CX technology companies. Showcase your solutions, connect with practitioners, and demonstrate thought leadership — without the sales pitch.

Quarterly chapter meeting access
Voting rights
Committee & leadership eligibility
Vendor directory listing
Up to 5 team member seats
Dinner sponsorship opportunity
Vendor highlight video/marketing
Slack community access

CCAIA is not a sales channel — vendors participate, not pitch.

Join as Vendor

What Every Member Gets

Regardless of your tier, CCAIA membership connects you to a nationwide network of CX and AI professionals.

Chapter Meetings

Quarterly in-person boardroom sessions in your city with insightful, relevant topics and a legal briefing.

Slack Community

Connect between meetings in role-specific channels. Ask questions, share insights, build relationships.

Newsletter & Insights

Member-only content, industry updates, meeting recaps, and curated AI resources delivered to your inbox.

Events & Learning

Huddles, pop-up events, industry conferences, and continued learning opportunities throughout the year.

Membership Questions

What's included in every membership?

All members get access to quarterly chapter meetings, Slack community, member-only newsletter, and pop-up events. The differences are in governance rights (voting, leadership eligibility) and role-specific perks.

How does billing work?

Practitioner and Consultant memberships are billed quarterly. Vendor memberships are billed annually. All memberships auto-renew. You can cancel with 30 days written notice before your renewal date.

Are membership fees refundable?

Membership fees are non-refundable per our Member Terms. If CCAIA terminates your membership without cause, you'll receive a pro-rata refund for the unused portion.

Can vendors or consultants vote?

No. CCAIA is practitioner-first by design. Only practitioner members can vote in elections and topic selection. This ensures the association is always driven by the people doing the work.

What if I'm not sure which tier fits me?

If you work directly in a contact center or CX team (managing agents, implementing tools, leading operations), you're a Practitioner. If you advise companies as a consultant, choose Consultant. If you sell or build CX technology, choose Vendor.

Billing & Terms

• All memberships run on a 12-month term with automatic renewal.
• To cancel, provide 30 days written notice before your renewal date.
• Membership fees are non-refundable.
• A renewal invoice is sent approximately 60 days before your renewal date.
• By joining, you agree to our Member Terms and Code of Conduct.

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