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Whether you want to follow along, jump into the community, or take a leadership role — here's how to plug in.

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Stay up to date with CCAIA news, event announcements, member spotlights, and industry insights.

Request Slack Access

Our Slack workspace is where members connect between meetings — practitioner-only channels, vendor channels, general discussion, and more.

Available to active members. Access is granted after your membership is confirmed.

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Monthly insights from CX practitioners deploying AI in real operations. No spam, no fluff — just what's working.

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Book a Conversation

Want to learn more before joining? Schedule time with our team.

Practitioners

Talk About CCAIA

CX leaders and contact center professionals — learn how CCAIA can support your AI journey. Meet with our team to discuss membership, chapters, and how to get involved.

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Vendors

Vendor Partnership Call

Tech companies and BPOs — learn about vendor membership, directory listings, sponsorship opportunities, and how to connect with CX leaders across 12 cities.

Book 30 min with Graycie

Leadership

Leadership Interest

Interested in becoming a chapter President or VP? Leadership meetings are available upon request for practitioner members who want to get more involved.

Request a Meeting

Our Committees

Two committees guide CCAIA's content and operations. Committee members are elected from chapter leaders.

Education Committee

Curates the topics for every chapter meeting. Members research emerging AI trends, survey practitioners, and vote on the three discussion topics for each quarterly session. This is where CCAIA's content direction is shaped.

Key Responsibilities

✓Select and curate meeting topics each quarter
✓Survey practitioners on challenges and interests
✓Coordinate with chapter leaders on agenda delivery
✓Review post-meeting feedback to improve future sessions

Steering Committee

Handles operations, policy, and Code of Conduct enforcement. The Steering Committee keeps CCAIA running smoothly — from membership policy to conflict resolution to organizational standards.

Key Responsibilities

✓Oversee organizational policies and bylaws
✓Enforce the Code of Conduct
✓Manage membership standards and practitioner verification
✓Guide operational decisions and resource allocation

Interested in serving on a committee? Committee members are elected from chapter leaders. Learn more about governance.

Ready to Get Started?

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