CCAIA

Monthly Chapter Meetings

Boardroom-style sessions with curated topics, legal briefings, and peer-driven conversation.

San Francisco skyline
SFO - January

San Francisco

Chapter Leadership

Mark McKercher

Mark McKercher

President

VP, Global Support, Sovos

Andrew Pace

Andrew Pace

Vice President

Head of Google One and Google Photos Customer Care, Google

Atlanta skyline
ATL - February

Atlanta

Chapter Leadership

Chip Kennedy

Chip Kennedy

President

Vice President of Operational Excellence, Valeris

Stephanie Eruteya

Stephanie Eruteya

Vice President

Senior Manager, Vendor Management, FanDuel

Phoenix skyline
PHX - March

Phoenix

Chapter Leadership

Jason Mercer-Pottinger (JMP)

Jason Mercer-Pottinger (JMP)

President

Senior Director Customer Care, Vantive LLC

Peter Formisano

Peter Formisano

Vice President

Chief Operating Officer, Valeris

Tampa skyline
TPA - April

Tampa

Chapter Leadership

Chafik Abdellaoui

Chafik Abdellaoui

President

Workforce & Quality Manager - Sales, Autodesk

Sean L'Italien

Sean L'Italien

Vice President

Senior Director, Operations - PAC, Sono Bello

Chicago skyline
CHI - May

Chicago

Chapter Leadership

Lindsey McNeal

Lindsey McNeal

President

Product Owner, Prudential

Ryan Burke

Ryan Burke

Vice President

AI Support Operations, Ulta

Denver skyline
DEN - June

Denver

Chapter Leadership

Stephen Whitmer

Stephen Whitmer

President

Director, Post Sales Systems, Samsara

Kade Kanago

Kade Kanago

Vice President

CX Labs, Gusto

Seattle skyline
SEA - July

Seattle

Chapter Leadership

Tracy Burwell

Tracy Burwell

President

Vice President, Western Dental & Orthodontics

Roy Dunn

Roy Dunn

Vice President

General Manager Costco Member Service Centers, Costco Wholesale

Salt Lake City skyline
SLC - August

Salt Lake City

Chapter Leadership

Jonathon Fluckey

Jonathon Fluckey

President

Contact Center Implementation Specialist, SKYGEN

Kevin Keough

Kevin Keough

Vice President

Customer Experience Manager, Gusto

Nashville skyline
BNA - September

Nashville

Chapter Leadership

Sara Autry

Sara Autry

President

VP of Customer Experience, Warby Parker

Sherri Henry

Sherri Henry

Vice President

Director, Agent and Partner Excellence, Stanley Black & Decker, Inc.

New York City skyline
NYC - October

New York City

Chapter Leadership

Michael Mattson

Michael Mattson

President

Co-Founder, ei empowered

Douglas Kramon

Douglas Kramon

Vice President

Head of Fan Support & CS, DISNEY/ESPN

Austin skyline
ATX - December

Austin

Chapter Leadership

Gilbert Rios

Gilbert Rios

President

Head of Care Operations, Arlo

Dustin Emmerich

Dustin Emmerich

Vice President

Lead Go-To-Market Manager, Sr. Staff, Realtor.com