CCAIA
21 Partners

Resource Directory

Discover the technology companies and service providers shaping the future of AI-powered customer experience.

AL DÍA logo

AL DÍA

AI first debt collection company

BPOGenerative Conversational AI (voice)Workflow Automation
aldia.ai
Visit
Bland logo

Bland

Conversational AI for Regulated Industries

Generative Conversational AI (voice)Generative Conversational AI (chat)
bland.ai
Visit
Bluejay logo

Bluejay

Test, monitor, and improve voice & chat AI agents

AnalyticsQuality Assurance (for AI agents)Quality Assurance (for human call center agents)
getbluejay.ai
Visit
CCAIA logo

CCAIA

CCAIA Leadership - AI Consulting

Agent AssistAnalyticsGenerative Conversational AI (voice)
ccaia.org
Visit
Crimson CX logo

Crimson CX

Helping banks find the real problem before buying the wrong solution

ConsultingCCaaS
crimson.cx
Visit
Frances Horner logo

Frances Horner

AI-powered healthcare contact center transformation

ConsultingCCaaSQuality Assurance (for human call center agents)
vocconsultinggroup.com
Visit
Human Delta logo

Human Delta

Making Knowledge AI-Ready for Agents

Quality Assurance (for human call center agents)Agent Assist
humandelta.ai
Visit
PolyAI logo

PolyAI

The world's most lifelike agents

Generative Conversational AI (voice)Generative Conversational AI (chat)
poly.ai
Visit
Prashant Kandukuri logo

Prashant Kandukuri

AI Advisor | 25+ years on the operational side of Transformation

ConsultingWorkflow AutomationAgent Assist
realizeaivalue.com
Visit
ProxyLink logo

ProxyLink

Provide customer support inside ChatGPT

proxylink.co
Visit
QX Now logo

QX Now

Making AI Less Artificial in CX

ConsultingBPO
qxnow.com
Visit
Retell AI logo

Retell AI

Your call center called. It wants to retire.

Generative Conversational AI (voice)Generative Conversational AI (chat)Agent Assist
retellai.com
Visit
Sanas logo

Sanas

If it's Speech, it's Sanas

BPOSpecialized AI Voice Creator
sanas.ai
Visit
Sandra Jirous logo

Sandra Jirous

Customer obsessed

ConsultingBPOWorkflow Automation
jirousconsultinggroup.com
Visit
ServiceOcean logo

ServiceOcean

Callback Solution for 50% lower call abandonment

Generative Conversational AI (voice)
serviceocean.com
Visit
Spearfish logo

Spearfish

our customers are telling you everything you need to know. We listen so you can act on it.

AnalyticsQuality Assurance (for AI agents)Workflow Automation
spearfish.ai
Visit
Support Services Group logo

Support Services Group

We harness AI to streamline operations, enhance agent performance, and drive better customer outcomes.

BPOWorkforce ManagementConsulting
supportservicesgroup.co
Visit
Transcosmos logo

Transcosmos

By transcending limits and connecting people through technology, we open a universe of possibilities for growth and success.

BPO
transcosmos.com
Visit
TTEC logo

TTEC

Transforming Customer Experience with AI, automation, and human expertise at scale

BPOConsultingAnalytics
ttec.com
Visit
Upland Software logo

Upland Software

AI-powered knowledge management solution that delivers trusted answers, improves productivity, and enhances customer experiences.

Knowledge Base ManagementAgent Assist
uplandsoftware.com
Visit
ZMAXINC logo

ZMAXINC

Advising and placement for global call center support services

BPOConsulting
zmaxinc.com
Visit

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