Resource Directory
Discover the technology companies and service providers shaping the future of AI-powered customer experience.
AL DÍA
AI first debt collection company
AmplifAI
AI platform for performance enablement & CX insights
Bland
Conversational AI for Regulated Industries
Bluejay
Test, monitor, and improve voice & chat AI agents
Callab AI
AI-voice for complex telephony architecture
CCAIA
CCAIA Leadership - AI Consulting
Crimson CX
Helping banks find the real problem before buying the wrong solution
Cyara
The AI trust layer for agentic CX
Decagon
The AI concierge for every customer
Dyna.AI
Dyna.AI — Scaling Customer Conversations with Compliant AI
Frances Horner
AI-powered healthcare contact center transformation
Genesys
AI-powered experience orchestration for contact centers.
Human Delta
Making Knowledge AI-Ready for Agents
KX21, Inc
The Platform People
Martin Hobratschk
Stop feeding your agents garbage.
Modulate
AI for listening and understanding
Moss
Real-time Agent Assist and Knowledge Base for contact centers
NexRep
AI-Powered. Human-Driven. Results-Focused.
Parloa
Enabling enterprise CX leaders to design, deploy and manage agentic AI solutions for premier customer experiences
Phillip G. Eaglin, PhD
Free AI, Contact Center & Communications Assessment A KPI-first, compliance-aware baseline of your contact center and communications stack — before you shortlist a single vendor. https://changingexpectations.ai/assessments
PolyAI
The world's most lifelike agents
Prashant Kandukuri
AI Advisor | 25+ years on the operational side of Transformation
ProxyLink
Provide customer support inside ChatGPT
QX Now
Making AI Less Artificial in CX
Retell AI
Your call center called. It wants to retire.
Sanas
If it's Speech, it's Sanas
Sandra Jirous
Customer obsessed
ServiceOcean
Callback Solution for 50% lower call abandonment
Shelf, Inc.
Digital Twin Your Business
Sierra
Better outcomes. Built on Sierra.
Solidroad
AI Training platform for CX teams
Spearfish
our customers are telling you everything you need to know. We listen so you can act on it.
Support Services Group
We harness AI to streamline operations, enhance agent performance, and drive better customer outcomes.
Sutherland
Bridging Human Expertise and Agentic AI to Shape the Future of Customer Experience
Transcosmos
By transcending limits and connecting people through technology, we open a universe of possibilities for growth and success.
TTEC
Transforming Customer Experience with AI, automation, and human expertise at scale
Upland Software
AI-powered knowledge management solution that delivers trusted answers, improves productivity, and enhances customer experiences.
ZMAXINC
Advising and placement for global call center support services
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