Building Community Among CX Practitioners
The Contact Center AI Association is a 501(c)(3) nonprofit dedicated to advancing responsible, practical AI in customer experience through peer learning and in-person connection.
12
U.S. Chapters
3
Member Types
501(c)(3)
Nonprofit Status
Why CCAIA Exists
AI is transforming customer experience faster than most organizations can keep up. Every week there's a new tool, a new vendor pitch, a new headline about what AI can do. But for the people actually running contact centers and CX operations, the real question isn't what's possible — it's what actually works.
CCAIA was built to answer that question. We bring together the practitioners — the VPs of CX, the directors of operations, the people deploying AI in real contact centers every day — and give them a space to share what they're learning with each other.
No sales pitches. No vendor slides. Just leaders in a room, talking honestly about what's working, what isn't, and what comes next.
What We Stand For
Four principles that guide everything we do.
What a Chapter Meeting Looks Like
Intimate, boardroom-style sessions — not conferences.
Insightful, Relevant Topics
Each meeting covers topics selected by the Education Committee based on what practitioners are facing right now — AI agent deployment strategies, QA automation, workforce planning with AI, vendor evaluation frameworks, and more.
Quarterly Legal Briefing
Every meeting includes an update on AI-related lawsuits, emerging regulations, and compliance changes that affect CX operations. You leave knowing what's coming before it hits.
Peer Conversation
The heart of every meeting. Small group, honest discussion, no recordings. What's shared in the room stays in the room. This is where the real value happens.
Dinner & Networking
Many chapters extend the meeting into dinner — a chance to build deeper relationships with peers in a relaxed setting. Some of the best insights happen over a meal.
Beyond the Boardroom
Chapter meetings are just the start. CCAIA offers year-round educational touchpoints to keep you connected and informed.
Huddles
Smaller, focused conversations between meetings where practitioners dive deep on specific topics — think working sessions, not presentations.
Pop-Up Events
Timely, impromptu gatherings around breaking developments in AI and CX — when something big happens, we bring people together fast.
Industry Events
Partner-sponsored conferences, webinars, and workshops with exclusive access and discounts for CCAIA members.
Continued Learning
Newsletter insights, legal briefings, meeting recaps, and resource sharing through our Slack community — education that doesn't stop when the meeting ends.
How We're Governed
A practitioner-led pyramid — leadership flows up from the members, not down from the top.
Practitioner Members
The foundation — CX leaders who vote, attend meetings, and shape the community.
Only practitioners can vote in elections and hold leadership positions.
Chapter Presidents & VPs
24 elected leaders across 12 cities who run local meetings and represent their chapters.
Elected by practitioner members in their chapter.
Committees
18 members across Education, Steering, and Board committees who guide CCAIA's direction.
Elected by chapter leaders from among their peers.
Board of Directors
5–9 members who oversee strategy, finances, and organizational direction.
Elected by committee members.
This model ensures that the people closest to the work — practitioners — always have the strongest voice in how CCAIA operates.
Join the Community
Whether you're a practitioner navigating AI implementation, a consultant advising CX teams, or a vendor building the tools — there's a place for you here.