Incredibly helpful. Please keep bringing the knowledge. There is so much noise out there right now and this helps us cut right through it.
SS
Sandy Sloan
Chief Customer Officer, ARMRA
Voices from the community
Testimonials
From practitioners, leaders, and partners shaping the future of contact center AI, in their own words.
What members are saying
The association has already offered so much value and has the potential to be truly game changing for practitioners looking for a neutral place to receive information. Thanks for allowing me to be a part of it and give back to the community.
SS
Shmuel Saklad
Senior Manager, CX & B2B CCO, B&H Photo Video
Thank you for your leadership and inspiration. Thank you for allowing me to be a part of this great community.
BJ
Brian Jeppesen
Director, Contact Centers, Fertitta Entertainment
The Contact Center AI Association is focused on education, sharing best practices, and helping those who are currently implementing AI or have in the past. It is a wonderful organization and community.
PG
Peter Gregg
Value Executive, NiCE
Bias-free education in this space is so important. Too much of what gets published is vendor driven. Having a neutral voice cutting through that helps CX leaders make decisions based on reality, not demos.
CK
Chandan Karn
Country Head - Presales, C-Zentrix
I have gained so much from having access to this network. Looking forward to the continued progression of the association.
LM
Lindsey McNeal
Product Owner, Prudential
What CCAIA is building here is exactly what the industry needs: a practitioner-led space where the signal cuts through the noise. We're proud to be members and look forward to contributing to that mission.
C
Cyara
Member organization, Customer Experience Assurance
I see so much value in what the CCAIA does and we as practitioners are certainly "thirsty" for the knowledge, guidance, education and all the above! I look forward to assisting and contributing to this journey as much as possible.
LS
Lilian Starr
Director - Servicing Operations, First Citizens Bank
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