Chapter Leadership
October Meeting Details
- Meeting Date
- Oct 15, 2026
- Meeting Time
- Arrival: 2:30 PM · Start: 3:00 PM · Finish: 5:00 PM · Eastern Time (America/New_York)
- Meeting Location
- Disney’s East Coast HQ
- Dinner Location
- Altro Paradiso
- Dinner Host
- Human Delta
Meeting Agenda
Theme: Customer Care in the Age of Agentic Consumer AI
How customers find support is changing
Discuss the shift from traditional search and company help centers toward answers inside ChatGPT, Claude, Grok, or Muse.
Preparing your knowledge base for AI
Explore how internal retrieval-augmented generation (RAG), search engine optimization (SEO), answer engine optimization (AEO), and generative engine optimization (GEO) differ—and where their requirements overlap.
Making support content discoverable and useful
Discuss answer-first formatting, structured markup, consistent product names, content freshness, and credible information that AI systems can cite.
Delivering support directly through AI platforms
Explore Claude Connectors, ChatGPT integrations, and MCP-based support, including visibility into customer inquiries and knowledge-base performance.
Practitioner discussion and examples
Share implementation experiences, challenges, and practical next steps. Include companies providing support through AI platforms if available.