Wednesday is the intimate Association day. Thursday is the larger annual meeting. Join one day or both.
DAY 0120WEDNESDAY · JANUARY
CHAPTER MEETING · ELECTIONS · BUILD LAB
The Association day.
Start with the San Francisco chapter meeting, hold annual elections, then spend the afternoon in a hands-on build lab. Evening reception follows.
An intimate Association day
San Francisco chapter meeting
In-person annual elections
Hands-on member build lab
Evening reception
Included when you RSVP for both days.
8:30 AM
Breakfast, coffee, and arrival
Informal networking as people arrive.
9:00–11:30 AM
San Francisco Chapter Meeting
The Association’s practitioner-led format: about two and a half hours on a specific contact-center AI topic, with practitioners sharing experiences and distilling practical insights.
11:30 AM–12:30 PM
Lunch
Lunch and networking.
12:30–1:30 PM
CCAIA Elections
In-person annual elections, about one hour.
1:30–4:00 PM
Hands-On Member Training / Build Lab
Bring your laptop and leave having built something. The subject will be announced closer to the event.
Evening
Day 1 Reception
A networking reception between Wednesday’s Association day and Thursday’s conference.
DAY 0221THURSDAY · JANUARY
THE ANNUAL MEETING
Learn. Connect. Celebrate leadership.
Thursday opens into the larger conference: practitioner programming, the startup competition, awards, and an evening celebration.
A day for the community
Practitioner-led programming
2027 startup competition
Awards and leadership ceremony
Included with every RSVP.
8:00–9:00 AM
Registration, breakfast, and networking
9:00–9:20 AM
Opening / State of CCAIA
A welcome and a look at where the Association stands.
9:20–10:30 AM
Practitioner programming I
Peer-led sessions for support and CX leaders. Topics to be announced.
10:30–11:00 AM
Networking break
11:00 AM–12:00 PM
Practitioner programming II
A second block of peer-led sessions. Topics to be announced.
12:00–1:00 PM
Lunch
Lunch and networking.
1:00–2:00 PM
2027 CCAIA Startup Competition
2:00–2:30 PM
Networking break
2:30–3:45 PM
Practitioner programming / Future of Contact Center AI
Peer-led programming on what comes next for contact center AI.
3:45–4:00 PM
Break
4:00–5:00 PM
CCAIA Awards & Leadership Ceremony
Approx. 6:00–8:00 PM
Off-site closing celebration
An evening celebration off site. Details to follow.
Speakers, the build-lab subject, and venues will be announced as they are confirmed.
REGISTER
Save your seat.
Day 1 is free and subject to the Association’s 70/30 attendance policy. Day 2 is $795 (free for verified members).
MEET US IN SAN FRANCISCO
Two days. One San Francisco.
San Francisco, California January 20–21, 2027
Both events will take place in San Francisco. Join us for Wednesday’s Association day and Thursday’s annual meeting.
Venues to be announced. Exact addresses and arrival details will be added once confirmed. Thursday evening’s celebration is off site.
Wednesday is the intimate Association day. Thursday is the larger annual meeting. Join one day or both.
DAY 0120WEDNESDAY · JANUARY
CHAPTER MEETING · ELECTIONS · BUILD LAB
The Association day.
Start with the San Francisco chapter meeting, hold annual elections, then spend the afternoon in a hands-on build lab. Evening reception follows.
An intimate Association day
San Francisco chapter meeting
In-person annual elections
Hands-on member build lab
Evening reception
Included when you RSVP for both days.
8:30 AM
Breakfast, coffee, and arrival
Informal networking as people arrive.
9:00–11:30 AM
San Francisco Chapter Meeting
The Association’s practitioner-led format: about two and a half hours on a specific contact-center AI topic, with practitioners sharing experiences and distilling practical insights.
11:30 AM–12:30 PM
Lunch
Lunch and networking.
12:30–1:30 PM
CCAIA Elections
In-person annual elections, about one hour.
1:30–4:00 PM
Hands-On Member Training / Build Lab
Bring your laptop and leave having built something. The subject will be announced closer to the event.
Evening
Day 1 Reception
A networking reception between Wednesday’s Association day and Thursday’s conference.
DAY 0221THURSDAY · JANUARY
THE ANNUAL MEETING
Learn. Connect. Celebrate leadership.
Thursday opens into the larger conference: practitioner programming, the startup competition, awards, and an evening celebration.
A day for the community
Practitioner-led programming
2027 startup competition
Awards and leadership ceremony
Included with every RSVP.
8:00–9:00 AM
Registration, breakfast, and networking
9:00–9:20 AM
Opening / State of CCAIA
A welcome and a look at where the Association stands.
9:20–10:30 AM
Practitioner programming I
Peer-led sessions for support and CX leaders. Topics to be announced.
10:30–11:00 AM
Networking break
11:00 AM–12:00 PM
Practitioner programming II
A second block of peer-led sessions. Topics to be announced.
12:00–1:00 PM
Lunch
Lunch and networking.
1:00–2:00 PM
2027 CCAIA Startup Competition
2:00–2:30 PM
Networking break
2:30–3:45 PM
Practitioner programming / Future of Contact Center AI
Peer-led programming on what comes next for contact center AI.
3:45–4:00 PM
Break
4:00–5:00 PM
CCAIA Awards & Leadership Ceremony
Approx. 6:00–8:00 PM
Off-site closing celebration
An evening celebration off site. Details to follow.
Speakers, the build-lab subject, and venues will be announced as they are confirmed.
REGISTER
Save your seat.
Day 1 is free and subject to the Association’s 70/30 attendance policy. Day 2 is $795 (free for verified members).
MEET US IN SAN FRANCISCO
Two days. One San Francisco.
San Francisco, California January 20–21, 2027
Both events will take place in San Francisco. Join us for Wednesday’s Association day and Thursday’s annual meeting.
Venues to be announced. Exact addresses and arrival details will be added once confirmed. Thursday evening’s celebration is off site.