Co-founder @ ei empowered

Principal and Founder @ Jirous Consulting Group

Director, Contact Center Operations @ Fertitta Entertainment

President @ Contact Center AI Association; CEO @ ProxyLink

President @ ZMAXINC

Workforce & Quality Manager - Sales @ Autodesk

Vice President, Customer Care @ Firstrust Bank

Head of Engagement Center Shared Services @ Principal Financial Group

Customer Service Operations Manager @ Empire-Today.

Senior Dir., Customer Care Americas @ Vantive

Co-founder @ ei empowered

Value Executive @ NiCE

Head of Care Operations @ Arlo

Chief Operating Officer @ Darwin Homes

Director, Service Operations @ Thumbtack

VP, Global Customer Support @ Sovos

President, New York City Chapter

Co-founder @ ei empowered

President, San Francisco Chapter

VP, Global Customer Support @ Sovos

President, Atlanta Chapter

Vice President of Operational Excellence @ Valeris

Vice President, New York City Chapter

Head of Customer Care and Fan Support @ ESPN

Vice President, San Francisco Chapter

Head of Google One and Google Photos Customer Care @ Google

Vice President, Atlanta Chapter

Senior Manager, Vendor Management @ FanDuel

President, Austin Chapter

Head of Care Operations @ Arlo

Vice President, Austin Chapter

Lead GTM Manager @ Realtor.com

President, Phoenix Chapter

Senior Dir., Customer Care Americas @ Vantive

Vice President, Phoenix Chapter

Chief Operating Officer @ Valeris

President, Denver Chapter

Director of Post Sales Systems @ Samsara

Vice President, Denver Chapter

Project Manager of CX Labs @ Gusto

President, Chicago Chapter

Product Owner @ Prudential

Vice President, Chicago Chapter

AI Support Operations Product Owner @ Ulta Beauty

President, Tampa Chapter

Workforce & Quality Manager - Sales @ Autodesk

Vice President, Tampa

Director, Operations @ Sono Bello