Learn from leaders on the frontlines.
About
the Association
The Contact Center AI Association is a 501(c)(3) non-profit with the charitable purpose of education.
Our mission is to build community among CX practitioners seeking to improve their operations with AI. This is accomplished by having CX practitioners define the topics of interest, guide the organization, and run all events.
We prioritize education on the responsible use of AI while improving customer and agent experience.
Meeting Locations
Member Benefits
Networking
Connect meaningfully with industry leaders at our exclusive quarterly in-person dinners and meetings—rotating each quarter between New York City, San Francisco, Atlanta, and Austin. Also, join our online meetups designed specifically for customer experience practitioners, keeping you connected wherever you are.
Practitioner Insights
Stay informed and protected with expert insights from leading law firms specialized in AI and customer support. Each quarter, you’ll receive timely updates detailing which companies are facing lawsuits over AI usage, key legal precedents, and emerging regulations—along with practical analysis on how your organization can proactively navigate legal risks and avoid common pitfalls.
Legal Updates
Stay ahead of the curve with monthly insights directly from experienced customer experience practitioners deploying AI in real-world operations. Each month, the Association compiles their frontline challenges, innovative breakthroughs, and practical strategies—giving you actionable knowledge to immediately apply in your organization.
Join Today
For tech companies, consultants, and BPOs.
For startups identifying pain points and seeking design partners.
For practitioners serving their own company's customers.
Contact Us
Have questions about the Association? Complete the form and we will be in touch shortly.