EDUCATING CX PRACTITIONERS ON THE RESPONSIBLE USE OF AI

Join the CCAIA for Community, Insights, and Innovation in Customer Experience.

About the Association

The Contact Center AI Association is a 501(c)(3) non-profit with the charitable purpose of education.

Our mission is to build community among CX practitioners seeking to improve their operations with AI. This is accomplished by having CX practitioners define the topics of interest, guide the organization, and run all events. 

We prioritize education on the responsible use of AI while improving customer and agent experience.


Meeting Locations

Member Benefits

Networking

Connect meaningfully with industry leaders at our exclusive quarterly in-person dinners and meetings—rotating each quarter between New York City, San Francisco, Atlanta, and Austin. Also, join our online meetups designed specifically for customer experience practitioners, keeping you connected wherever you are.

Practitioner Insights

Stay informed and protected with expert insights from leading law firms specialized in AI and customer support. Each quarter, you’ll receive timely updates detailing which companies are facing lawsuits over AI usage, key legal precedents, and emerging regulations—along with practical analysis on how your organization can proactively navigate legal risks and avoid common pitfalls.

Legal Updates

Stay ahead of the curve with monthly insights directly from experienced customer experience practitioners deploying AI in real-world operations. Each month, the Association compiles their frontline challenges, innovative breakthroughs, and practical strategies—giving you actionable knowledge to immediately apply in your organization.

Join Today

Vendor Member
$2,500.00
Every year

For tech companies, consultants, and BPOs.

✓ Attendance at Quarterly In-Person Meetings
✓ Monthly CX Practitioner Insights
✓ Quarterly Legal Updates
✓ Company listing in Vendor Directory
Pre-Revenue Startup
$500.00
Every year

For startups identifying pain points and seeking design partners.

✓ Attendance at Quarterly In-Person Meetings
✓ Monthly CX Practitioner Insights
✓ Quarterly Legal Updates
✓ Company Listing in Vendor Directory
Practitioner Member
$189.00
Every year

For practitioners serving their own company's customers.

✓ Quarterly In-Person Meetings
✓ Quarterly Legal Updates
✓ Committee Meeting Access
✓ CX Practitioner Huddles
✓ Slack Workspace Access

 FAQs

  • When you join as a vendor member, that membership covers your entire organization. This means you can have one person from your company attend each in-person meeting or dinner, and you can rotate which team member attends each time. The only thing to note is that the legal updates and the practitioner insights from the Education Committee will go to the email address of the person who originally signed up. But otherwise, your whole team can benefit from that single membership.

  • To get a quick snapshot of our meeting demographics, please see the Association’s Leadership page.

  • Our meetings are two-hour long, boardroom style meetings. The group discusses the top three topics voted on by the Association’s Education Committee. We also go over a quarterly legal update. This focuses on which companies are being sued for the use of AI in customer support and why. We also note what state and federal AI regulations are on the horizon.

    The meetings are typically followed by dinner at a restaurant within walking distance.

  • No, the membership covers admission to all of our in-person meetings and dinners.

  • We’ve had requests to host meetings in many different countries and cities. We are planning to expand to more countries in the future.

Contact Us

Have questions about the Association? Complete the form and we will be in touch shortly.